Policy

Thank you for your interest in our catering services. We look forward to being a part of your event. The following information will be helpful in planning your function.

We have put together a new menu which is prepackaged by our team to ensure limited contact. However, if your needs reach beyond our menu, we can customize one that meets all of your special requests as well as following the CDC guidelines. If you would like to explore options beyond our menu please add your request in the special requests area and a team member will reach out to you. Each catering will include all required essentials i.e. napkins, utensils, plates, etc.

To serve you in the best possible manner, please allow us at least 72 hours to successfully fulfill your event needs. Every effort will be made to accommodate your last minute requests, should they arise.

Our regular catering hours are from 7:30 a.m. until 2:00 p.m. Late afternoon, evening and weekend functions are available with an additional labor charge.

If you have moved a catered event from one location to another, please alert us to the new location.

Modifying your order – You can modify your order on the catering website up to 48 hours prior to your event. After that time, modifications to orders must be called in to the catering manager.

Cancellations:

Cancellations less than 24 hours in advance may be charged a fee based on items already purchased.

Substitutions:

We reserve the right to vary menu selections when necessary to meet market conditions.

FOOD LEFTOVER POLICY:

It is our policy that any leftover food will be discarded after the event. We will leave or pack leftovers that are safe to consume e.g. leftover cookies/brownies and can/bottle beverages, if the client requests beforehand. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures.

If there are questions for The ROC Marketplace please reach out to daniel.miesner@compass-usa.com or by phone at 205-261-6537.

For The Bridge Marketplace please reach out to damon.davis@compass-usa.com or by phone at 205-766-5386